Customer Relationship Management (CRM)
Strengthen Customer Relationships & Drive Business Growth
In the competitive printing industry, customer relationships are key to long-term success. The CRM Module in Pezasys ERP empowers businesses to manage leads, track customer interactions, and enhance engagement—all in one integrated platform.

Key Features
✅ Lead & Opportunity Management
Capture, track, and nurture leads efficiently, ensuring a smooth transition from prospect to customer.

✅ Customer Interaction Tracking
Maintain a centralized record of emails, calls, meetings, and inquiries for personalized engagement.

✅ Quotation & Proposal Management
Generate accurate quotations instantly based on customer specifications and pricing rules.

✅ Order & Job History
Access complete customer order histories, including past jobs, preferences, and special requirements.

✅ Follow-up & Task Automation
Automate follow-up reminders and assign tasks to sales teams to ensure timely responses and improved conversions.

✅ Customer Feedback & Issue Resolution
Record and manage customer complaints, ensuring quick resolutions and enhanced satisfaction.

✅ Real-Time Reports & Analytics
Gain valuable insights into sales performance, customer behavior, and market trends to drive data-driven decisions.

Why Choose Pezasys CRM?
✔ Enhanced Customer Engagement –
Deliver personalised experiences and build long-term relationships.

✔ Streamlined Sales Process –
Automate lead tracking, quotations, and follow-ups for faster deal closures.

✔ Data-Driven Decisions –
Leverage real-time insights to optimize sales strategies and improve customer retention.

With Pezasys ERP’s CRM Module, you can transform your customer management approach, improve response times, and boost business growth.